Useful contacts for air-conditioning cleaning, leaks, pest control and more

This article brings together useful contacts for questions we often receive after clients start their new lives in Malaysia.
Keep it handy for future reference.

*The contact numbers and approximate costs are provided for reference. We do not guarantee the quality of these providers’ work.

Hospitals offering Japanese-language assistance near Kuala Lumpur

Lost or damaged keys

*You can also search for “locksmith” plus your area name, or ask the management office for a contact.
*Typical charges are RM100–200, depending on the lock type, plus a call-out fee.
*After replacing the lock, inform your landlord and send them one key.

Replacing light bulbs

Replacing light bulbs is generally the tenant’s responsibility and expense.
Here are the options, from least to most expensive:

1. If you can replace it yourself, buy the bulb and borrow a stepladder from management if needed.

2. If that is difficult, ask whether management can replace it for you.
Where this is available, management can often help free of charge or for a tip of around RM50.

3. If neither option is possible, arrange a contractor.

Utility bills and payments

Utility accounts generally remain in the landlord’s name, with bills issued to the landlord rather than transferred to the tenant.
Always check that the unit number is correct before paying.
Any overpayment is credited to future bills, so paying extra before a long absence is recommended.

✅Electricity
In most cases, electricity bills come from Tenaga Nasional (TNB).
Some condominiums in KL Sentral are billed by Malakoff.
At developments such as Tropicana Gardens and OOAK in Mont Kiara, bills may come from the management office.

The following guide explains how to read and pay the bill.
→https://klfudousan.com/electric/

✅Sewerage (Indah Water)
Bills are issued monthly or every six months, depending on the building classification.
Bills are normally green, but overdue notices are red.

The following guide explains how to read and pay the bill.
→https://klfudousan.com/indahwater/

✅Water
Bills come from Air Selangor (SYABAS) or the management office.
Air Selangor (SYABAS) bills monthly.
Management-issued bills vary by condominium, for example monthly or every three months.

The following guide explains how to read and pay the bill.
→https://klfudousan.com/water/

✅Gas
Billing frequency and payment methods depend on whether you use Gas Malaysia or bottled LPG.
Gas Malaysia tends to suspend supply sooner than other utilities when payments are overdue, so paying extra before a long absence is recommended.

See the detailed explanation here.
→https://klfudousan.com/gasmalaysia/

Mattress, sofa and curtain cleaning

Many households arrange regular cleaning, especially those with young children or people sensitive to dust.
These items can be steam-cleaned in place and used again that evening.
You may be surprised by how dark the extracted water looks during and after cleaning.

*These prices are only a guide. Always obtain a quotation before booking.

【BEFORE】

【AFTER】

Pest-control providers and approximate costs

If you are seeing cockroaches more often or large numbers of tiny insects on the walls, contact a pest-control provider.
Professional advice can be worthwhile: reducing dampness may sometimes help without relying solely on chemical treatment.
Be prepared to find dead insects during the week after treatment.

Air-conditioner servicing

Air-conditioner servicing is professional maintenance that may include basic cleaning, chemical cleaning and refrigerant top-ups.
Servicing is required before moving out, and leases often also require tenants to arrange and pay for it every six to twelve months.

Some tenants are unaware of this requirement or have never arranged servicing, but it is set out in the lease. Landlords may not ask for service records while the air conditioner works normally. If a fault occurs, however, they often first ask when it was last serviced, reflecting the importance placed on regular maintenance.

Plumbing problems

Burst pipes, leaks and blocked toilets often happen unexpectedly and require prompt attention.
The following plumber offers 24-hour assistance for these emergencies.

Water-heater problems

The following provider can help if your water heater will not switch on, produces no hot water or is leaking.
Prepare photos and a clear description of the fault in advance to make communication easier.

Arranging home cleaning and move-out cleaning

Leases specify that tenants must arrange professional cleaning before moving out.
Prices vary, with two common options:
① Move-in/out cleaning: a thorough clean, including inside cupboards and shelves.
② Hourly cleaning, such as one cleaner for two hours.
The first option is substantially more expensive.

There is no fixed requirement for the number of cleaning hours; what matters is that the landlord is satisfied with the result.
An expensive package is therefore not always necessary, although deep cleaning or move-out cleaning is recommended.

Even if you hire a cleaner, the landlord may deduct cleaning costs from the deposit if the result is inadequate.

 
Price guide as of April 2026

 
What do you think?
The indicative prices help you estimate costs, but always obtain a quotation before booking.

Please also understand that we do not guarantee the quality of work provided by the businesses listed here.