We frequently receive questions about utility bills and how to pay them.
This article covers Gas Malaysia bills and bottled LPG.
Two main types of gas supply
✅ Piped gas supplied by Gas Malaysia
✅ Bottled LPG connected to your cooker
The supply type can vary between units in the same condominium.
To check which you have, look under the cooker.
If a cylinder like this is stored beneath it, you use bottled LPG.
Important update on Gas Malaysia bills
Green paper bills were previously sent to landlords, but
paper billing ended on 1 July 2025.
You now need to check amounts due and manage payments through the app or website.
Please note that gas supply is suspended as soon as payment enters a second month overdue; reconnection requires a fee and a technician’s visit. Keeping extra credit in the account is therefore recommended.
Paying through the Gas Malaysia website or app
Search for “Gas Malaysia” and download the app with the icon shown below.
You can also register an account on the website.
Gas Malaysia website
→Gas Malaysia
Setting up the Gas Malaysia app
① Open the app on your phone and select “Register New Gas Account” to begin registration.
② Enter the following details:
– Full name
– Passport number
– Mobile number
– Email address
– Your chosen password
③ Click the verification link sent to your email address to complete registration.
④ Log in, then use “Add Account” or “Link Account” to link the billing account.
– Enter the “No. Akaun” account number printed on the bill, highlighted in blue below.
⑤ You can now check bills and payment history and pay within the app.
Supply is suspended when payment enters a second month overdue. Reconnection costs RM50, as of October 2023.
Reconnection also requires an on-site visit, so you must arrange an appointment with the gas company.
If you do not plan to move out soon, or will be away for an extended period, we recommend keeping extra credit in the account.
How to order bottled LPG and what it costs
When bottled LPG runs out and the cooker will no longer light, order a replacement from a supplier and pay cash on delivery.
There is no way to check the remaining amount, so running out unexpectedly is a drawback. Expect to replace the cylinder around three or four times a year.
It generally costs less than Gas Malaysia.
How to order
① Ask the management office.
They can usually refer you to a local supplier, who may deliver within an hour.
② Search for “propane gas” plus your area name and contact a supplier.
③ Contact a supplier with nationwide coverage.
→ Petronas Home Delivery: 1-300-888-427
The website
A cylinder costs around RM35, as of 2023.
For a family of four cooking daily, one cylinder usually lasts around three to four months.
Payment methods
For Gas Malaysia:
✅ Bank transfer: online banking is available through Maybank and CIMB only.
✅ JomPAY: available through all banks, using biller code 47902.
✅ The Gas Malaysia app
Paying with JomPAY through CIMB Clicks
Log in to CIMB Clicks and open “Pay & Transfer”, then choose “JomPAY”.
Enter the following payment details:
✅ Biller Code: 47902 for Gas Malaysia.
✅ Ref-1: the account number printed at the top left of the bill under “No. Akaun”.
Complete the remaining required fields and submit the payment.
Payments can occasionally be overlooked, particularly in large condominiums. Your receipts provide evidence to protect you if this happens.
