Rental FAQ

We recommend properties based on your preferred area, budget, layout and move-in date. We can also look for suitable properties that are not listed on the website.

Yes. Tell us about your work or school location, household, budget and lifestyle so we can help compare areas.

A viewing fee may apply depending on the number of properties, the areas covered and the viewing arrangements, even if you plan to move in soon. We’ll explain any fee before confirming the schedule. If you go on to sign a tenancy agreement, we may be able to offset all or part of the viewing fee.

We’ll confirm the latest availability when you enquire, based on your requirements. Listed rents are indicative. Please contact us around one week before your preferred viewing date.

Tenancy agreements are generally for one year or longer. Confirm the specific terms before applying.

A copy of your passport’s photo page is usually required. A visa is not always required, but the owner may ask for additional documents. We’ll confirm the requirements for the property you’re considering.

Typical costs include the first month's rent, about two months' security deposit, half a month's utilities deposit and a quarter month's stamp/admin costs, plus other fees disclosed beforehand. Actual amounts depend on the contract.

For rental searches in English or Chinese, we do not charge the tenant a brokerage commission. Japanese-language assistance is available through our separate paid Japanese-language support option. A separate viewing fee may apply depending on the viewing arrangements.

Start by sending us details and photographs of the issue. We will check the contract and the scope of support. If you would like help with housing matters in Japanese, you can use the separate Japanese-language support service.

Renewal depends on the contract and the owner's agreement. Contact us before the contractual notice deadline so the terms can be discussed.

Follow the contract for notice, property and equipment checks, key return and settlement of outstanding costs.

Refund timing and deductions depend on the contract, move-out checks and any outstanding costs.

Japanese-language rental support is an optional service requiring a separate application. Japanese staff assist in Japanese with the property search, contract, support during your stay and move-out. See the Japanese-language support guide for details.

Japanese-language support guide (Japanese) →